LIPTA HOME

Refund and Returns Policy

Refund and Returns Policy

Last Updated: July 2026

At LIPTA Home, we want you to love your purchase. We carefully select our products and work with trusted fulfillment partners to ensure your order arrives safely and meets your expectations.

If you experience any issue with your order, please contact us at: support@liptahome.com

Please include your order number, a description of the issue, and any supporting photos or videos.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve your issue, we may request:

  • Photos or videos showing the problem
  • Your order details
  • Any relevant information about the issue

After reviewing your request, LIPTA Home may provide:

  • A replacement item
  • A partial refund
  • A full refund

In some cases, a return may not be required.

Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must include original packaging and accessories.
  • The return request must be approved by LIPTA Home before sending any item back.

Please do not return items without contacting us first. Unauthorized returns may not be accepted.

Return Location

Returns are only accepted from the original country of purchase.

Customers must contact LIPTA Home before returning an item to receive the correct return instructions and approved return address.

Please do not send items directly back to the supplier or the original shipping address unless instructed by LIPTA Home.

Return Shipping Costs

For returns caused by:

  • Damaged products
  • Defective products
  • Incorrect items received

LIPTA Home will review the case and provide an appropriate solution.

For returns due to:

  • Change of mind
  • Incorrect selection
  • Personal preference

the customer may be responsible for return shipping costs.

Refunds

Once your refund has been approved, it will be processed to your original payment method.

Please allow 5–10 business days for your payment provider or bank to complete the refund process.

Order Cancellation

Orders may be cancelled within 12 hours of purchase, provided that fulfillment processing has not started.

Once an order has been processed or shipped, cancellation requests may no longer be accepted.

Lost, Delayed, or Missing Packages

Shipping times may vary depending on the destination, shipping method, carrier delays, and customs processing.

If your package is delayed, lost, or marked delivered but not received, please contact us. We will work with our fulfillment partners and shipping carriers to investigate and provide assistance.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or product-specific reasons.

This may include items that have been opened, used, or altered after delivery.

Contact Us

LIPTA Home LLC
Email: support@liptahome.com